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The Pros and Cons of Hiring an Insurance Agent Who Answers the Phone

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There are a few things to consider when hiring an insurance agent. There are so many insurance agents to choose from, and you only want the best. Many people don’t even know where to start! We’re here to help.

Here are some pros and cons to help you decide if hiring an insurance agent who answers the phone is the right move for you.


You can get in touch with your agent when you need to. This is the most obvious benefit of hiring an insurance agent who answers the phone. If you have questions or need assistance, you can just give them a call and they’ll be there to help. Ask when they are available – nights, weekends, etc. – and how you would work together to make sure all your needs are met.

Your agent is more likely to be responsive. If your agent is available by phone, they’re more likely to be responsive to your needs. This means that they’ll be more likely to keep up with your policy and make sure that it’s meeting your needs. And they will be there when you have an emergency, when you need them the most.

Your agent can build a better relationship with you. In today’s world, do you ever feel like you have to tell your story over and over, just to get customer service? Do you feel like nobody understands you, or knows what you want? It can be frustrating! When you’re able to talk to your insurance agent on the phone, it gives them a chance to get to know you. They will get to know your story. They will learn what is important to you and tailor their services to better suit your needs. In turn, this can lead to a better working relationship between you and your agent, which can help them deliver faster and better service to you.


You may have trouble getting in touch with your agent during busy times… because they are on the phone! Ask if there are other ways you can get a hold of them, such as email or text. If an insurance agent likes to talk to their clients, they will call you back.

Not as much confusing insurance techno-babble. Have you ever tried to read your insurance policy? Or the letters the insurance companies send in the mail? What even are those words? Some people really like reading complicated contracts and insurance policy language. If you hire an insurance agent who likes to talk on the phone, they may use regular words to explain things. If this is a “Con” for you, beware!

It may be more expensive. Some people think that hiring an insurance agent who answers the phone may cost a bit more than hiring one who doesn’t. However, this is not always the case! Sometimes spending a little extra time on the phone with your insurance agent gives them opportunities to uncover new discounts or find a new program you would not have otherwise looked at. Consider giving your insurance agent a few extra minutes to see if an apples-to-oranges comparison will be fruitful for you.


If you think it would be nice to have an insurance agent who talks on the phone, here is some simple advice: before you hire a new insurance agent, go ahead and ask if they like to answer the phone. Ask if they like to call people back. These are fair questions, so go for it!

If it does turn out to be a little more expensive to hire an insurance agent who answers the phone, ask yourself: is the extra cost is worth it for the benefits that come along with it? Can you really put a price on peace of mind, or doing business with someone who knows you?

At Railside Citrus Insurance Agency, our customers are a big deal. We do like to talk on the phone, and we will do everything we can to help you pick out the best possible insurance policies. We want to protect you, your family, your business or your employees – whatever you think is important. As we like to say to our customers, You’re kind of a Big Peel!

If you would like to hire an insurance agent who answers the phone, give us a call today. We can’t wait to talk!

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