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Claims Assistance

Helpful tips for when you need to file an insurance claim

Reporting claims

We are here to help you as much as possible when you need to use your insurance.
When the unexpected occurs, we understand that life becomes more stressful than ever. The Railside Citrus team is here to help you every step of the way. We’ll do our best to make your claims experience as simple and convenient as possible. 
If you need to report a claim, you can always contact your insurance company directly. You can find contact information on your policy or insurance card. If can’t find the information or are not sure how to contact your insurance carrier, we will be happy to assist.

Helpful Information for Claims


Auto Accident Help

what to do if you're in an accident

Keep a list of these steps in your vehicle so it’s there if you need it.

  1. Stay calm.
  2. Stop immediately, but don’t block traffic if possible.
  3. Assist anyone who is injured.
  4. Have someone call 911.
  5. Write down names, phone numbers and addresses of drivers, witnesses and anyone who is injured.
  6. Note the make, model, license plate numbers of all vehicles.
  7. Sketch a drawing of the scene with the position of vehicles and any other important details.
  8. Don’t admit fault
  9. Don’t accept a settlement at the scene.
  10. Remain calm, courteous and consistent.
  11. Notify your insurance company or call us at 630-377-0700 as soon as possible.
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Help for Water Losses

answers to your questions

If you have water damage to your house, time is of the essence. Here are some tips on handling water damage to your home:

  1. Be careful of electricity, especially if your basement is flooded.
  2. If your furnace, water heater or other appliances have been submerged, you may have leaking natural gas to shut off
  3. Depending on the source of the water, do you know where your water shutoff is?
  4. Keep emergency numbers for plumbers handy, especially those who provide 24-hour or emergency service. Emergency HVAC contractors would be good in the event of damage to a furnace
  5. It is OK to pull back/remove carpet/padding and remove wet items, especially if they are causing odor
  6. Its OK to start cleanup and/or remove the water yourself
  7. Document damaged contents and damage to your house (drywall, carpet etc) as well as time you spend on the cleanup. Take photos

Claims FAQ

Answers to common questions about insurance claims

How long do I have to file a claim?

Don’t wait! Your policy dictates the time limits. But you should file as soon as you can after the event. 

How long will it take to process my claim? 

Claims can take a while to process, depending on the complexity. We’re always ready to help you if additional follow-ups are needed.

What should I do if someone is injured? 

  • Note the date, time and location of the incident.
  • Get names, addresses and phone numbers from everyone involved.
  • If a police report is filed, note the report number and any witness information.
  • Take photos if you can.
  • Get insurance information from anyone involved.